I have a faulty item. How do I return?

We are sorry to hear that your item is faulty!

To return an item(s) firstly print the returns form, complete it and return it with your invoice and goods to:

Customer Returns

Unit D

Brook Park East


NG20 8RY

Please retain your returns proof of postage as we will need that to reimburse the cost of the return once the processing of the returned item(s) have been completed.

For yours and our safety; if your items are glassware or crockery, please email pictures in to us and don't send anything back until we've been in contact with you.

For any returns, the original packaging and swing tickets, where applicable, need to still be in place.

If you need any help - please contact us, and we will be happy to help!

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