Contact us

If you are unable to find an answer to your question in our FAQs section, there are a few ways that you can get in touch:

By Webchat

Our team is available for webchat on week days between 9am and 5pm. Webchat is currently the quickest and easiest way to get in touch with us. If you've chatted with House of Fraser Bot and still need help, please type "speak to someone" and it will connect you to the next available agent.

By email

If our webchat isn’t available, then please visit and complete our contact form page. When filling out the form, please choose the question that best matches your query.

To ensure that your query is processed as quickly as possible, please make sure that you provide as much detail as you can, such as a reference to previous correspondence concerning the issue, parcel tracking numbers, and any other information that you think will help us. We endeavour to respond to all of our customers as quickly as possible, however, it can take us several days to respond to enquiries via email.

In the event that we are unable to resolve your complaint, you may wish to pursue alternative dispute resolution through the online dispute resolution platform. The platform can be found at http://ec.europa.eu/odr.

By post

While reaching out for help via mail is not going to be the quickest way to contact us, we understand that you might want to. Here’s our address if you’re keen to reach us by post:

House of Fraser